Western Chocolate Brown Suede Shirt Jacket

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Hand-wash warm. Tumble dry low. This product has been washed at the factory after sewing to minimize fabric shrinkage.

30-Day Satisfaction Guarantee with Tag and Receipt Requirement

At SEAM, we value your satisfaction as our customer, and we are committed to providing you with a seamless shopping experience. Our enhanced return policy not only benefits you but also ensures a fair and manageable process for our store.

Return Period: Enjoy a generous 30-day return period from the date of purchase. We want you to have ample time to evaluate your purchase and make sure it meets your expectations.

Eligibility Criteria: To be eligible for a return, the item must be unused, in its original packaging, and with the original tags attached. This policy helps us maintain the quality of our products and enhances the overall shopping experience.

Required Documentation:

• Receipt: A valid proof of purchase is required for all returns. Please include the original receipt with your returned item.
• Tags: The original tags must be attached to the item to qualify for a return.

Customer Convenience, Owner Benefit:

• Efficient Process: By adhering to our return policy, customers contribute to a smoother return process, minimizing disruptions to store operations.
• Reduced Fraud Risk: Requiring a receipt and original tags helps prevent fraudulent returns, protecting our business and allowing us to continue providing exceptional products and services.

Return Process:

• Customer-Centric Assistance: Contact our customer service team at 248-870-1581 to initiate the return process. We are here to assist customers promptly and professionally.
• Shipping Responsibility: Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

Refund Processing:

• Quick Turnaround: We aim to process refunds within 7-10 business days after receiving and inspecting the returned item.
• Original Payment Method: Refunds will be issued to the original payment method, contributing to a straightforward and transparent transaction process.

Exceptional Customer Experience:

• Customer Loyalty: A hassle-free return policy encourages customer loyalty, fostering positive relationships and repeat business.
• Positive Reviews and Reputation: Satisfied customers are more likely to leave positive reviews and recommend our store to others, contributing to a strong and positive reputation in the market.

Contact Information: For any questions or concerns regarding our return policy, please contact our customer service team at 248-870-1581.

Thank you for choosing SEAM. Our enhanced return policy is designed to benefit both you, our valued customer, and our store, ensuring a mutually positive shopping experience. We appreciate your business and look forward to serving you again.

Greetings from SEAM! Our commitment to delivering exceptional handcrafted products is matched by our dedication to operational efficiency. Below is a detailed overview of our shipping strategy, designed to optimize processes and ensure a positive experience for both customers and our business:

Domestic and International Shipping Solutions:

• UPS Calculated Shipping Rates: We utilize UPS calculated shipping rates, aligning our shipping fees with the actual costs. This transparent approach allows for fair pricing and contributes to a sustainable and profitable shipping model.
• Versatile Shipping Options: Customers can choose from various shipping options, domestically and internationally, providing flexibility. This approach enhances customer satisfaction while optimizing shipping costs for the business.

Order Processing Efficiency:

• Immediate Order Processing: Upon receiving an order, we initiate immediate processing. In-stock handcrafted items are promptly prepared for shipping, ensuring timely fulfillment based on the selected shipping method.
• Extended Production Time for Out-of-Stock Items: For handcrafted items out of stock or requiring production, we request up to 3 weeks for processing. This strategic timeline allows for efficient handcrafted production and packaging. Importantly, the business is not held at fault if items take the full 3 weeks to be ready.

Cost-Effective Measures:

• Actual Cost Shipping: Our commitment to transparency extends to shipping costs. UPS calculated rates enable us to pass on the exact shipping costs to customers, promoting a sustainable and cost-effective shipping strategy for the business.
• Balanced Production Timeline: The 3-week production window for handcrafted items strikes a balance between operational efficiency and customer satisfaction. This allows for optimal handcrafted production without placing undue pressure on the business, ensuring that items are ready within the specified timeframe.

Transparent Communication:

• Real-Time Order Status Updates: Customers receive automated email notifications at each stage of the shipping process, promoting transparency and customer satisfaction. This proactive communication helps minimize customer inquiries.
• Proactive Communication for Delays: In cases where handcrafted items require the full 3-week production period, we proactively inform customers, managing expectations effectively. This approach ensures a positive handcrafted customer experience while mitigating potential issues.

Contact Information: For inquiries related to shipping, tracking, or operational efficiency, our customer service team can be reached at 248-870-1581.

Thank you for choosing SEAM. Our strategic shipping approach not only enhances customer satisfaction but also contributes to the overall efficiency and profitability of our operations. Your partnership is crucial in maintaining a successful and sustainable shipping strategy for our handcrafted products made in NYC.