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Shipping & Returns

Shipping Information and Policy for Operational Excellence

Shipping Policy

Greetings from SEAM! Our commitment to delivering exceptional handcrafted products is matched by our dedication to operational efficiency. Below is a detailed overview of our shipping strategy, designed to optimize processes and ensure a positive experience for both customers and our business:

Domestic and International Shipping Solutions:

  • UPS Calculated Shipping Rates: We utilize UPS calculated shipping rates, aligning our shipping fees with the actual costs. This transparent approach allows for fair pricing and contributes to a sustainable and profitable shipping model.

  • Versatile Shipping Options: Customers can choose from various shipping options, domestically and internationally, providing flexibility. This approach enhances customer satisfaction while optimizing shipping costs for the business.

Order Processing Efficiency:

  • Immediate Order Processing: Upon receiving an order, we initiate immediate processing. In-stock handcrafted items are promptly prepared for shipping, ensuring timely fulfillment based on the selected shipping method.

  • Extended Production Time for Out-of-Stock Items: For handcrafted items out of stock or requiring production, we request up to 3 weeks for processing. This strategic timeline allows for efficient handcrafted production and packaging. Importantly, the business is not held at fault if items take the full 3 weeks to be ready.

Cost-Effective Measures:

  • Actual Cost Shipping: Our commitment to transparency extends to shipping costs. UPS calculated rates enable us to pass on the exact shipping costs to customers, promoting a sustainable and cost-effective shipping strategy for the business.

  • Balanced Production Timeline: The 3-week production window for handcrafted items strikes a balance between operational efficiency and customer satisfaction. This allows for optimal handcrafted production without placing undue pressure on the business, ensuring that items are ready within the specified timeframe.

Transparent Communication:

  • Real-Time Order Status Updates: Customers receive automated email notifications at each stage of the shipping process, promoting transparency and customer satisfaction. This proactive communication helps minimize customer inquiries.

  • Proactive Communication for Delays: In cases where handcrafted items require the full 3-week production period, we proactively inform customers, managing expectations effectively. This approach ensures a positive handcrafted customer experience while mitigating potential issues.

Contact Information: For inquiries related to shipping, tracking, or operational efficiency, our customer service team can be reached at 248-870-1581.

Thank you for choosing SEAM. Our strategic shipping approach not only enhances customer satisfaction but also contributes to the overall efficiency and profitability of our operations. Your partnership is crucial in maintaining a successful and sustainable shipping strategy for our handcrafted products made in NYC.

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